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New Customer
Existing Customer
Why do you typically contact customer service?
What method do you normally use to contact us?
BEKO customer service specialists are courteous and professional.
I am treated with respect by the customer service department.
How satisfied are you with the overall response time to voice mail and e-mail messages?
Do you receive purchase order acknowledgements for the purchase orders you submit to BEKO?
How would you rate the accuracy of data input when comparing the acknowledgement to the original purchase order you submitted?
Does the order entry turnaround time, from order submission to receipt of acknowledgement, meet your satisfaction?
When considering all orders placed with BEKO, how satisfied are you with the overall product lead times of your orders?
BEKO customer service specialists are knowledgeable about my particular order and answer accurately.
How satisfied are you with the way your questions are answered and / or problems get resolved?
How satisfied are you with the service you receive when answering questions (i.e. price, availability, discount, sizing, product returns, etc.)?
Overall, how satisfied are you with the service you receive from BEKO as a supplier?
Please feel free to provide us with any comments, suggestions, or changes that you would like to see concerning the service you receive from BEKO based on your unique experience.
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